Frequently Asked Questions
Store Opening Hours
Our showroom on Clarence Street is open from Monday to Friday between 8am and 5pm.
How To Order
Please email your orders to email@example.com or use our Contact Form. Please specify product codes and quantities provided, along with engraving details if necessary. We will confirm your order and let you know of anything else we require.
Payment is required prior to pick-up or despatch. Goods will be released when funds have been cleared in our bank account.
An invoice with the balance owing and payment options will be forwarded to you on confirmation of your order.
Approved account holders: Our standard trading terms for account holders are payment with 14 days of invoice date.
We accept payment via the following methods: EFTPOS, Visa/Mastercard/AMEX/Diners, Direct Deposit, Cash.
We hold the utmost respect for your privacy and your information will never be shared with third parties.
The details of your order will only be discussed with contacts you nominate and consent to.
We will not use your information for any other purpose than for marketing our own products or contacting you regarding your order.
Our team can arrange to have your courier service pick up your order on your account or we can arrange delivery with our preferred transport methods below:
We can arrange for StarTrack to deliver to any address. These parcels are delivered within 1-2 working days in cities and major regional population centres. This is our standard Courier Service for interstate deliveries from our store.
Mail Call offer a same-day service within the Sydney Metropolitan area. This is our standard Courier Service for same-day deliveries within Sydney Metro.
When will my order be ready?
Completion time depends on the content of your order - you will be advised of completion date when you approve your artwork proof. Please advise of any deadline you have when placing your order.
Where are you located?
We are at Suite 2, Ground Floor, 117 Clarence Street, Sydney.
Can I pick up my order?
You are welcome to collect your order between our showroom hours of 8am until 5pm weekdays.
Where can I park?
There are a small number of Loading Zone spaces on Clarence Street, if you have an eligible vehicle. Please check the signs.
The nearest parking stations are:
What type of logo files can I submit?
Logos are preferable in a vector format. We love EPS, PDF and AI files. Any other files may be submitted but you may incur an artwork fee if time needs to be spent on your logo to make it suitable for our internal processes. You will be notified of this charge prior to starting your job.
Will I see an artwork proof for my awards?
We will email you artwork for approval to make sure there are no errors or changes that need to be made prior to engraving.
What is the maximum amount of characters / lines of engraving allowed?
There is no set limit to this, but the more text you have, the smaller it will need to be to fit in the available engraving space. We're more than happy to work with you during artwork proofing to ensure your engraving will look great.
How can I pay for my order?
We accept Cash, Credit Card, American Express and Diners in our showroom, over the phone, or via Email. We also accept direct deposits.
I need a repeat of my previous order; do you keep that information?
Absolutely! Everything we do is saved on file, making duplicating or matching orders easy for you, and us.
Can you engrave in a foreign language?
If you can provide us with a file that has the wording you are wanting then we can engrave another language. We can use PDF and word docs.
What if my order is incorrect when I receive it?
We are all human so mistakes do happen. We do have a checking process that we undertake to make sure that errors are kept to a minimum. If you approve the artwork that we have sent over to you, then you have committed to making sure that all errors have been picked up before engraving commences. It is your duty to ensure that no errors remain in the final artwork.
We do our best to help you out should errors occur and awards need to be re-engraved. This can be discussed at the time and a positive outcome will be our main focus for you.